The #1 question for restaurant, bar owners and managers is some variation of:
“I am so frustrated trying to train my bartenders;
can I use technology and automation to replace them?”
Replacing your bartenders seems to check all the boxes
You already know what doesn’t work
- Seems like it could solve the #1 challenge—Finding, training, and maintaining quality bar staff
- Seems like it would overcome the poor work ethics and lack of motivation in today’s applicants, especially younger bartenders.
- Seems like it might reduce managerial frustration since machines (usually) do as they are programmed. Unlike today’s bartenders, who often resist your suggestions, even when what you are telling them is for their own good.
But... And, this is BIG
As restaurants, bars, and nightclubs across America have tried adding robots and automation, customers reported feeling disconnected. Loyal customers say they look to their bartender as a mixologist, entertainer, and life coach. Though it is a cool novelty, customers say bars and nightclubs with robots will NOT be where they gather with friends.
That is NOT what you want.
Humans want and need to feel connected.
Not too Hot
Not too Cold
Ju$t Right
It’s smart to consider the advantages of integrating some of the hot new technology – POS systems, inventory controls, etc.
The key to success is finding the right balance between tech and GREAT TIP$ trained bartenders.
The right blend of tech and training will cut your expenses and headaches, increasing revenue so you and your bartenders earn more, and give customers a 5-star experience.
Win. Win. Win.
Because this program was designed by veteran bartenders for today’s bartenders, your staff accepts the information peer to peer. This greatly accelerates the learning curve.
Your bartenders enjoy immediate success creating a reinforcing “learn more, earn more” upward spiral.
GREAT TIP$ uses “motivational encoding.” and the best practices from e-Learning for retention and follow through.
Both the Bar and Server programs continually answer the primary motivating question of today’s workers: “What’s In It For Me?”
Need More Reasons?
Today’s workers think, act, and feel differently. Actively supporting your bartenders helps them feel valued—the #1 reason employees say they stay or go.
With GREAT TIP$ training…
- Learning materials are available 24/7.
- You get structure and consistency.
- Improvement is immediate and on-going. Your staff is continually creating positive and profitable new habits.
- The videos encourage “best practices” across the team.
- Mobile-friendly eLearning provides both flexibility of timing and a “learn at your own pace” approach.
Restaurant, Bar, and Nightclub owners and managers who choose to wait or do nothing will pay a steep price.
The cost of unfulfilled customer expectations is already high.
Mastercard surveys show almost 80% of bar and restaurant complaints involve poor service and unfulfilled expectations.
Failure as a manager is professionally painful. Failure as an owner can be devastating.